Terms and Conditions

About Us
Tesserae is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@tesserae-creative.co.uk
Our Contact details:

Tesserae Creative Ltd
22 Goodramgate,
York,
North Yorkshire,
YO1 7LG

Phone:01904 620090
Fax: 01904 620018

Making A Purchase
Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We can only accept UK orders at the moment.

We accept Visa, Mastercard and Switch. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

Delivery Schedule
We action your order immediately and will normally send it to you within 48 hours.

When ordering please enter the correct delivery details on which you will be available to sign for the delivery. Failure to do so will delay receipt of goods.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
For orders made from the UK 17.5% VAT is added.

Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

If you prefer not to send your credit or debit card details over the internet please fax your order to us on 01904 620018.

Guarantee
We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee.

Reaching Us
If you need to contact us, please email us on info@tesserae-creative.co.uk

Alternatively, you can phone us 01904 620090 or fax us on 01904 620018 or write to us at 22 Goodramgate, York, North Yorkshire, YO1 7LG.

Privacy Policy
Tesserae does not disclose your details to any third parties.

Returns Policy
Tesserae has a 14 day returns policy.

If you wish to return your purchase a telephone call must be made to the shop to re-arrange collection.

When returning a purchase it must include the invoice and be packaged in a suitable box or envelope so that no further damge occurs in transit.

Please do not post the item(s) back yourself, we will arrange to collect the items from you.

Copyright - Tesserae Creative Ltd 2001-2002 all rights reserved